Week 9

  I find my self pondering the things that I’ve learned over this week in class. One of the things that stood out to me the most was what Guy Kawasaki said about trust.  He began to explain that you need to trust your clients and they will have trust in you.  Meaning, it’s imperative to give the customer a product and let them try it out with them knowing that it can be returned with no problems. It has been stated by large companies that the most successful businesses have the best return policies. This also builds a great report and a lifetime customer that will continue to buy your products or use your services.

This brings me to another point I want to make about success in a company.  The people we hire make all the difference in the atmosphere and the overall structure and building blocks of its foundation. Getting the right people in the right place and having a solid culture brings about a positive formation securing the fundamentals and principles of operating a business. Though this can be time-consuming, being tenacious will contribute to the reward of it all coming together.

Being a leader is a major responsibility that requires someone to have empathy as well as strength. It’s been stated that you can be taught how to be a leader; however, I strongly disagree with that statement due to my experience working with them.  Generally speaking, I call them the term “Manager” and regard them as not being a leader.  Managers don’t listen to employees, show favoritism to non-producers that kiss up. In addition, they like to operate the company with a stronghold micro-manage everything and chase all the good employees away.  A real leader listens and is compassionate and can make decisions while being neutral.  People don’t leave companies to chase a better option they leave because of poor cultures.